Shipping policy
Shipping Policy for Noir Lumen
Last Updated: May 27, 2026
At LumenNoir, we are committed to delivering your order quickly, securely, and efficiently. Please review the following shipping policy before placing your order.
Order Processing
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Orders are typically processed within 1–3 business days after payment confirmation.
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Orders placed on weekends or holidays will begin processing on the next business day.
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During high-volume periods, launches, or promotions, processing times may be slightly extended.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated Delivery Times
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United States: 3–7 business days
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Canada: 7–14 business days
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International Orders: 10–21 business days
Please note that delivery estimates are not guaranteed and may vary due to carrier delays, customs processing, weather conditions, or other unforeseen circumstances.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number and tracking link.
Please allow up to 48 hours for tracking information to update.
International Shipping
We currently ship to select international destinations.
Customers are responsible for:
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Import duties
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Customs fees
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Taxes or additional charges imposed by their country
LumenNoir is not responsible for delays caused by customs clearance processes.
Incorrect Shipping Information
Please ensure your shipping address is accurate before submitting your order.
We are not responsible for:
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Packages delivered to incorrectly entered addresses
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Orders returned due to incomplete or invalid shipping details
If an order is returned to us, additional shipping fees may apply for reshipment.
Lost, Stolen, or Damaged Packages
If your package arrives damaged, is lost in transit, or marked as delivered but cannot be located, please contact us within 7 days of delivery confirmation at:
We will work with the shipping carrier to assist in resolving the issue. However, LumenNoir is not liable for stolen packages once marked as delivered.
Delayed Shipments
While we strive to meet estimated delivery times, delays may occur due to:
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Carrier disruptions
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Weather conditions
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Customs inspections
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High shipping demand
We appreciate your patience and understanding.
Returns & Exchanges
For information regarding returns, refunds, or exchanges, please review our Return Policy or contact our support team.
Contact Us
If you have any questions regarding shipping, please contact us at:
Email: noirlumenbiz@gmail.com
Website: www.lumennoir.com